Refund policy

At Earthlyorigins.us, we want you and your beloved pet to be completely satisfied with every purchase. If you are not entirely happy with the order you received, we are here to help.. 

This policy outlines the specific procedures and regulations regarding returns, exchanges, and refunds.

1. Return Period Customers may request a return within 30 days of receiving their order. If more than 30 days have passed since the date of shipment, we may be unable to offer you a refund or exchange..  

2. Return Eligibility To be eligible for a return, the item must meet the following conditions: The item must be unused and in its original condition. The item must be returned in its original packaging. All accessories and accompanying components must be returned together. Proof of purchase or an order number must be provided. Items that do not meet the above requirements may not be eligible for a refund.

3. Non-Returnable Items For safety or hygiene reasons, certain items are not eligible for return, including: Used items Items that have been unsealed and/or tested Items damaged due to improper use Clearance items or "Final Sale" items Gift cards If you are unsure whether your item is eligible for return, please contact our customer service team.

4. Damaged or Incorrect Items If you receive an item that is damaged, defective, or incorrect (due to a shipping error), please contact us within 7 days of receiving the item. Please provide the following information: Your order number Photos of the item Photos of the packaging (if available) Upon review and verification, we will offer you one of the following solutions: A replacement of the item; or A full refund — These services are provided at no additional cost to you.

5. Exchanges Currently, we offer exchanges only in the following situations: The item is defective The item was damaged during transit An incorrect item was received (shipping error) If you wish to exchange an item for a different style or model, we recommend that you return the original item first, and then place a new order for the item you desire.

6. Return Process To request a return: Please contact our customer service team at support@earthlyorigins.us. Please provide your order number and the reason for the return. Our team will provide you with detailed return instructions and the return shipping address. Please ensure that you use a shipping method that includes tracking services when returning the items. We may be unable to accept items returned without prior authorization. Return Address: No. 68 Liangsha Middle Road, 23rd Community, Liangtian Village, Zhongluotan Town, Baiyun District, Guangzhou City, Guangdong Province, China. 510550

7. Return Shipping Costs Unless one of the following conditions applies, the customer is responsible for covering the return shipping costs: The item has a quality defect. The item was damaged during transit. We shipped the incorrect item. Once an order has been shipped, the original shipping fees incurred for that order are non-refundable.

8. Refunds Once we have received and inspected your returned items, we will notify you regarding the approval or rejection of your refund request. If your request is approved: The refund will be issued to your original payment method. Refund processing typically takes 7 business days. Please note that your bank or payment service provider may require additional time to post the refund to your account.

9. Contact Us If you have any questions regarding returns or refunds, please feel free to contact us. Guangdong Miaolian Cosmetics Co., Ltd. Phone: +86 13006802420 Email: support@earthlyorigins.us Address: No. 68 Liangsha Middle Road, 23rd Community, Liangtian Village, Zhongluotan Town, Baiyun District, Guangzhou City, Guangdong Province, China | Zip Code: 510550 Monday – Friday: 9:00 AM – 6:00 PM